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Course
Beginner Zendesk
New Hire On-boarding
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Day 1
Beginner Zendesk
A walk through of Creating Views and Macros
Biometric Data Retention Compliance AND YOU
Time and Attendance
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uAttend
Biometric Data Retention Compliance AND YOU
Chat Shadow
New Hire On-boarding
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Day 3
Chat Shadow
Shadow a Chatter. By the end of the session, the Learner should be able to accept and complete a live chat.
Confluence
New Hire On-boarding
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Day 1
Confluence
An introduction to Confluence. Upon completion, the Learner should be able to: Navigate to the Customer Service space Search for articles on procedures and policies
Dealer Partners
CS Team
Dealer Partners
How to manage relationships with Dealers.
Dispatch Shadow
New Hire On-boarding
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Day 2
Dispatch Shadow
Shadow Dispatcher Upon completion, the Learner should be able to answer and dispatch a live call
Ergonomics
New Hire On-boarding
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Day 1
Ergonomics
Guide to setting up your desk for healthy posture.
Intro to the Scheduling Tab
Time and Attendance
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uAttend
Intro to the Scheduling Tab
This course in an introduction to the new Scheduling tab in the uAttend web portal.
Jira
New Hire On-boarding
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Day 5
Jira
A walk through of the Feature Request and Bug Report processes
Networking 101
Time and Attendance
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uAttend
Networking 101